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Frequently Asked Questions
Q: Are you a trading company or a manufacturer?
A: We are a factory.
Q: Does your company provide customized manufacturing?
A: We provide OEM/ODM service to our customers. Our experienced R&D team will give our customers solutions in a high-efficiency way.
Q: How long is your delivery time?
A: Approximately 1 month for items in stock.
Q: Do you provide samples? Is it free or extra?
A: You need to pay for the sample and cover the freight as well.
Q: What are your terms of payment?
A: For order amounts less than $3000, 100% paid before shipment. For amounts more than $3000, 30% as deposit and 70% before shipment, or as negotiated by both parties.
Q: What is the protection level of the system?
A: The system is designed with an Outdoor IP54 rating, making it suitable for various environmental conditions.
Suntherra Battery
